RETURN POLICY
We hope you love your Fenrikel pieces as much as we do. If you’re not completely satisfied, you may return eligible items within 7 days of delivery for a refund or exchange.
How to Start a Return
To initiate a return, please contact us at studio@fenrikel.com with the subject line: Return / Damage / Replacement.
Include your order number, full name, and reason for the return. For damaged items, please attach clear photos.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll make it right as quickly as possible.
Return Conditions
- Items must be in original, unused, and saleable condition
- All original tags and packaging must be included
- Returns showing signs of wear, stains, or fragrances may not be accepted
Non-Returnable Items
- Custom or personalized pieces
- Sale items and gift cards
- Items marked Final Sale
Exchanges
The quickest way to receive a different item is to return your original purchase (once approved) and place a new order.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Shipping
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs
Important
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
For any questions, feel free to reach out to us at studio@fenrikel.com.